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We are seeking a highly skilled and experienced Senior Delivery Manager to join our team. The ideal candidate will be passionate about project management and possess a deep understanding of the latest trends, technologies, and best practices in the field. As a Senior Delivery Manager, you will be responsible for overseeing the successful delivery of projects, ensuring they are completed on time, within scope, and within budget. We are looking for an all-rounder with strong expertise in many of these areas
Responsibilities:
- Coordinate internal resources for the flawless execution of projects.
- Ensure that all projects are delivered on time, within scope, and within budget.
- Develop project scopes and objectives, involving all relevant stakeholders and ensuring technical feasibility.
- Ensure resource availability and allocation meets project requirements.
- Develop detailed project plans to track progress and maintain comprehensive project documentation.
- Use appropriate verification techniques to manage changes in project scope, schedule, and costs.
- Measure project performance using appropriate systems, tools, and techniques.
- Implement strong working knowledge of Microsoft Project, Microsoft Planner, and other project management tools (e.g., Basecamp, Trello).
- Hands-on experience with agile methodologies, particularly scrum and kanban-based execution.
- Proficient use of Jira for project tracking and management.
- Strong understanding of the processes / tools and methodologies for product implementations, maintenance and support engagements.
- Ensure consistent delivery quality across all streams of work.
- Report and escalate to management as needed regarding project status and issues.
- Manage the relationship with the client and all stakeholders, ensuring satisfaction and alignment with project objectives.
- Perform risk management to minimize project risks and establish contingency plans as necessary.
- Mentor and support project team members as needed, fostering a collaborative environment.
Qualifications:
- Excellent educational background, preferably in computer science or engineering
- Minimum 10 years of experience in project management / delivery management
- Proven working experience as a Delivery Manager or project manager in the information technology
- Solid technical background with understanding or hands-on experience in software development and web technologies.
- Strong client-facing and internal communication skills.
- Excellent written and verbal communication skills.
- PMP or PRINCE II certification is a plus.
- Solid organizational skills including attention to detail and multitasking abilities
- Must have had experience in either Services or Product based delivery for at least 6-8 years in the managerial role
- Good to have had onsite client interaction experience
Additional Preferred Skills:
- Experience with Identity and Access Management (IAM) systems, especially SailPoint-related product implementation and support, is advantageous.
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Key Responsibilities:
- Creating user interfaces that are visually appealing, easy to use, and intuitive
- Handling client requirements.
- Maintain and improve the project performance and appearance.
- Interact with Java team for JSF integrations, data from UI and other requirements.
- Validate the technical feasibility of UI designs.
- Conduct thorough testing of user interfaces in multiple platforms to ensure all designs render correctly.
- Develop wireframes and prototypes around customer needs.
- Understand product specifications and user psychology.
Required Skills:
- Overall experience of 3-4 years in Developing of web applications.
- Minimum 1 year experience in UX designing of wireframes.
- Working on JSF and Java included projects is added advantage.
- Experience in JSF and xhtml will be extremely valuable.
- Strong on AngularJS, JavaScript libraries and their libraries.
- Good understanding of the browsers engines, responsive design and media queries.
- Hands on experience with UI Technologies like HTML, CSS, JS, JSF, Jquery and Angularjs.
- Hands on experience with UX Technologies like Adobe XD, Figma etc.
Mandatory Skill: AngularJS (1st version)
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- HR Generalist – US Operations
Roles & Responsibilities:
- Good communication and presentation skills
- Manage and oversee the daily operations of the HR department.
- Take and understand the requirement from the Manager.
- Need to involve in Recruitment for USA from sourcing profiles to On-board.
- Doing cold calls, screening profiles for the suitable openings.
- Coordinate with Team for General HR activities.
- Understand and draft the Company policies
Qualification:
- Bachelor’s degree or equivalent training, education, and experience
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As our Support project manager, your job will be to coordinate people and processes to ensure that our Client Support engagements are managed for 24x7 support produce the desired results. You will be the go-to person for everything involving a Support project’s organization and timeline.
Support Project Manager Duties
Specific Support project manager responsibilities include the following
- Owner of Support delivery
- Owner of SLA's and related metrics for support
- Responsible for L1, L2 levels of support
- Ensuring 24X7 with shift coverage
- Reporting on the metrics related to support
- Conduct RCA and establish improvements based on the preventive / corrective actions
- Customer engagement and weekly reporting
- Discuss with Customer teams on the severity and confirm on the severity based on the SLA definition
Project Manager Requirements
Project managers should have a background in business skills, management, budgeting and analysis. You should be an excellent communicator and comfortable managing multiple tasks. you also need to be a team player and have a problem-solving aptitude.
Responsibilities
- Must have handled enterprise customer Support for at least 8+ years
- Should have delivered consistently against the metrics defined for Support
- Must have handled technical teams of 5-8 members
- Must have had experience in handling 24X7 support engagements
- Must have done customer interactions and preferable to have onsite experience for 2+ years
- Measure project performance using appropriate systems, tools and techniques
- Should be hands on in Jira
- Ensuring consistent delivery quality across all streams of work
- Report and escalate to management as needed
- Manage the relationship with the client and all stakeholders
- Perform risk management to minimize project risks
- Establish and maintain relationships with third parties/vendors
- Create and maintain comprehensive project documentation
- Mentor and groom the technical resources and motivate them towards upskilling and certifications
- Perform regular assessment of the resource skills, capabilities and provide the necessary guidance
- Ensure process compliance across the team for the organizational processes and client specific processes.
Requirements
- Having experience in any IAM system especially SailPoint related product implementation and support
- Great educational background, preferably in the fields of computer science or engineering for technical project managers
- Solid technical background, with understanding or hands-on experience in software development and web technologies
- Excellent client-facing and internal communication skills
- Excellent written and verbal communication skills
- Solid organizational skills including attention to detail and multi-tasking skills
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- Technical Project Manager
Responsibilities
- Coordinate internal resources and third parties/vendors for the flawless execution of projects
- Ensure that all projects are delivered on-time, within scope and within budget
- Developing project scopes and objectives, involving all relevant stakeholders and ensuring technical feasibility.
- Ensure resource availability and allocation
- Develop a detailed project plan to track progress
- Use appropriate verification techniques to manage changes in project scope, schedule and costs
- Measure project performance using appropriate systems, tools and techniques
- Strong working knowledge of Microsoft Project and Microsoft Planner
- Hands-on experience with project management tools (e.g. Basecamp or Trello)
- Hands on agile methodologies especially scrum / kanban based execution
- Should be hands on in Jira
- Ensuring consistent delivery quality across all streams of work
- Report and escalate to management as needed
- Manage the relationship with the client and all stakeholders
- Perform risk management to minimize project risks
- Establish and maintain relationships with third parties/vendors
- Create and maintain comprehensive project documentation
Requirements
- Great educational background, preferably in the fields of computer science or engineering for technical project managers
- Proven working experience as a project administrator in the information technology sector
- Solid technical background, with understanding or hands-on experience in software development and web technologies
- Excellent client-facing and internal communication skills
- Excellent written and verbal communication skills
- Solid organizational skills including attention to detail and multi-tasking skills
- Strong working knowledge of Microsoft Office
- PMP / PRINCE II certification is a plus
- Having experience in any IAM system especially SailPoint related product implementation and support will be a great positive.
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Requirements:
- Proven experience as a System/Network Administrator or similar role.
- Experience with servers and networks (LAN, WAN).
- Knowledge of system security and data backup/recover.
- Familiarity with multimedia software’s is an added advantage.
- Familiarity with various operating systems and platforms.
- Good communication skills.
- Any graduation, Computer Science or a related discipline; professional certification is a plus.
Responsibilities:
- Install and configure multimedia software’s, hardware and network.
- Windows Server 2012 and network storage experience is a plus.
- Manage network servers and technology tools.
- Creating domain user accounts, a allocation and account validity.
- Troubleshoot network issues and internet connections.
- Ensure security through access controls, backups and firewalls.
- Upgrade systems with new releases and models.
- Maintain biometric attendance and download monthly reports.
- Issuing access cards to new employees.
- Maintain the LED projectors and intercom.
- Ensuring security and efficiency of IT infrastructure.
- Maintaining CCTV surveillance.
Qualification:
- Bachelor’s / Master's degree in Engineering.
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Key Responsibilities:
- Technical Architecture and solution design for the products/applications
- Owner of all architecture, design , documentation and delivery
- Owner of Integrations
- Process owner for Application / product development.
- Environment / Application setup- Owner of all environments except production
- Code review
- Release and deployment to Testing, UAT and production environment
- Versioning and tagging for client specific code.
- Application validation on the technical front before release
- Suggest and implement usage of tools for all the development processes.
- Taking up Automation of processes - Build, continuous integration, testing automation etc.
Required Skills:
- Overall experience of 6-10 years on solutioning / architecting and designing Enterprise Applications
- Proven track record in building , deploying and support enterprise grade applications.
- Experience in Product Design and deployment will be extremely valuable.
- Good understanding of the application security , scalability and performance aspects and the related solutions
- 5 years of experience with Spring Boot, hibernate , Spring Security, Spring Data, Spring MVC along with Unit Testing, Integration Testing and BDD Testing. Good knowledge in Front end technologies and design elements.
- Strong on RDBMS and/or exposure to MS SQL server / Oracle database.
- Authoring of technical documentation that communicates in a clear and detailed fashion the proposed technical solution. This includes solution architecture and design.
- Strong proficiency in OOPS concepts with JAVA and knowledge of RESTful APIS Architecture.
- Very good understanding of Security aspects, Public Key Infrastructure (PKI), OWASP guidelines.
- Experience in Performance Analysis and applications tuning.
- Excellent understanding of design patterns and microservice architecture.
- Hands on experience in Enterprise Integration Patterns (EIP); Strong on various approaches to Enterprise Application Integration
- Strong on the Process side. Focus on driving the entire team on coding practices , documentation, reviews and continuous integration.
- Very strong in the usage of tools such as IDE's , version control systems, Build and deployment, continuous integration, bug tracking / reporting and configuration Management.
- Hands on experience with Kubernetes and exposure in no-SQL databases is considered a plus.
- Very good at mentoring teams towards achieving next levels on the technical front and focused on continuous improvement.
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- Shift based support for time zone coverage.
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Responsibilities:
- Monitoring the Infrastructure – CPU, Memory, Hard disk size, Log size and other vital server parameters on a regular schedule.
- Report the details of any performance issues on the Servers to the appropriate teams if beyond thresholds.
- Monitor the scheduled task on the system and ensure that the task has been successfully completed.
- If there are any failures in the tasks, rerun the task.
- Report any technical errors to the L2 / L3 teams for resolution.
- Monitor the Email, Teams channel and Ticketing system for new items/tickets.
- Update the items / tickets with appropriate initial response.
- Gather more details from business/end user / other teams if required on the ticket.
- Reproduce the issue in the testing environment and provide inputs to the L2 team member
- Validate the issue fixes in the internal testing environment based on the customer inputs given (issue raised)
Required Skills:
- Should have had customer facing experience of more than 2+ years.
- Should have managed either application or infrastructure support at L1 level for at least 2 years.
- SailPoint or IAM system support experience will be a big plus.
- Should have had experience in both oral and written responses to the Customers within defined SLA.
- Must be experienced in handling Customer related queries on System functionality and provide required support.
- Should have experience in doing customer issue based validation.
- Strong in written and verbal communication
- Technical background in Java, Scripting would be an added advantage
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- Shift based support for time zone coverage.
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- Resolving the tickets routed to the Support team from L1/help desk / Email/ Teams Channel and providing timely solution to the end-users
- Monitoring/analyzing the logs for any errors and Debug and troubleshoot of any issues related to SailPoint IdentityIQ/IAM tools
- Performing RCA for major incidents and escalating major incidents to the Incident and/or Problem Manager, wherever required
- Ensuring all the IAM services are up and running and proactively monitoring SailPoint IIQ services / IAM Services
- Participating in running the factory model to onboard identified applications into the IAM platform
- Suggesting recommendations for continuous improvement based on day-to-day service delivery
- Supervising daily scheduled tasks such as Account Aggregation, Group Aggregation and Identity Refresh Tasks
- Troubleshooting hardware and software errors by running diagnostics, documenting problems & resolutions, prioritizing problems, and assessing impact of issue
- Providing documentation and technical specifications and Standard Operating Procedures for the Support team as a whole
- Ensure that all the tickets/incidents are resolved within committed SLA’s
- Creating Active List, Updating Active List and using rules to populate an Active List
- Monitoring the multiple network and security devices to ensure appropriate system administrative actions, investigate and report on noted irregularities
- Technical Analysis of the tickets that are raised
- Allocate and manage work to L2 and L3 team members
- Ensure L1 and L2 coverage for 24X7
- Provide estimates for the ticket resolution
- Co-ordinate with L3 for code fixes
- Get KT on the custom features from the implementation team and related documents
- Test and validate the fixes on UAT along with L2
- Responsible for configuration related fixes
- Work with Customer technical / functional teams to get the fixes validated on UAT
- Move the code to production after confirmation
- Maintain versioning and tagging for post production fixes on configurations
Required Skills:
- Experience of more than 4+ years on Support Experience of more than 2+ years as Lead for support
- Should have had customer facing experience for more than 2+ years
- Must be experienced on the SailPoint/IAM implementation and support activities
- Should have handled SLA based support teams with 24X5 or 24X7 coverage
- Must have owned the Infrastructure and SailPoint/IAM application support activities completely
- Experience of working with Customer on site/ on location will be a great advantage.
- Should be hands on the SailPoint/IAM both on the configurations / administration and code analysis.
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- Shift based support for time-zone coverage.
