Job Code:
No. of Positions:
Job Role:
Key Responsibilities:
- Technical Architecture and solution design for the products/applications
- Owner of all architecture, design , documentation and delivery
- Owner of Integrations
- Process owner for Application / product development.
- Environment / Application setup- Owner of all environments except production
- Code review
- Release and deployment to Testing, UAT and production environment
- Versioning and tagging for client specific code.
- Application validation on the technical front before release
- Suggest and implement usage of tools for all the development processes.
- Taking up Automation of processes - Build, continuous integration, testing automation etc.
Required Skills:
- Overall experience of 6-10 years on solutioning / architecting and designing Enterprise Applications
- Proven track record in building , deploying and support enterprise grade applications.
- Experience in Product Design and deployment will be extremely valuable.
- Good understanding of the application security , scalability and performance aspects and the related solutions
- 5 years of experience with Spring Boot, hibernate , Spring Security, Spring Data, Spring MVC along with Unit Testing, Integration Testing and BDD Testing. Good knowledge in Front end technologies and design elements.
- Strong on RDBMS and/or exposure to MS SQL server / Oracle database.
- Authoring of technical documentation that communicates in a clear and detailed fashion the proposed technical solution. This includes solution architecture and design.
- Strong proficiency in OOPS concepts with JAVA and knowledge of RESTful APIS Architecture.
- Very good understanding of Security aspects, Public Key Infrastructure (PKI), OWASP guidelines.
- Experience in Performance Analysis and applications tuning.
- Excellent understanding of design patterns and microservice architecture.
- Hands on experience in Enterprise Integration Patterns (EIP); Strong on various approaches to Enterprise Application Integration
- Strong on the Process side. Focus on driving the entire team on coding practices , documentation, reviews and continuous integration.
- Very strong in the usage of tools such as IDE's , version control systems, Build and deployment, continuous integration, bug tracking / reporting and configuration Management.
- Hands on experience with Kubernetes and exposure in no-SQL databases is considered a plus.
- Very good at mentoring teams towards achieving next levels on the technical front and focused on continuous improvement.
Years of Exp:
Employment Type:
Shift Timings:
- Shift based support for time zone coverage.
Job Code:
No. of Positions:
Job Role:
- DB Lead / SSIS specialist
Responsibilities:
- Strong on Advanced SQL queries and troubleshooting
- Optimize database systems for performance efficiency.
- Perform space management and capacity planning for database systems.
- Identify any issues related to query performance and provide corrective measures.
- Create complex functions, scripts, stored procedures , views and triggers to support application development.
- Troubleshoot and resolve the DB related issues (queries, functions, views, procedures, joins etc..)
- Work with application team and train them on Advanced SQL query skills
- Participate in database design and architecture to support application development projects.
- Design, develop and implement database systems based on project/product/application requirements.
- Develop database Schema, tables and dictionaries as needed.
- Perform data back-up and archival on regular basis.
- Test databases and perform bug fixes.
- Troubleshoot database related issues in a timely fashion.
- Designing and developing SSIS / SQL ETL solutions to acquire and prepare data from numerous upstream systems for processing by QRM
- Builds data transformations with SSIS including importing data from files, moving data from one database platform to another
- Debug and tune SSIS or other ETL processes to ensure accurate and efficient movement of data
- Design, implement and maintain database objects (tables, views, indexes, ) and database security
- Experience working with SSIS packages
- Proficient with ETL tools such as Microsoft SSIS
- Develop security procedures to protect databases from unauthorized usage.
- Evaluate existing database and recommend improvements for performance efficiency. Develop best practices for database design and development activities.
- Quality assurance through code reviews, setting coding standards and driving continual improvement activities
- Provide oversight and architectural guidance to a team
- Leadership and Mentoring – department and peers
- Demonstrate good written and verbal communication skills take initiative to drive projects to successful conclusion
- Experience of working in an agile project execution methodology
- Good to Have : Experience using bulk loading methods on MS-SQL , Oracle databases, SSIS
Primary Skills:
- MS SQL Server DB Specialization / SSIS packages
Secondary Skills:
- Exposure to other Databases as as SQL Server, MySQL, DB2 etc..
Years of Exp:
Employment Type:
Shift Timings:
- Shift based support for time zone coverage.
Job Code:
No. of Positions:
Job Role:
Responsibilities:
- Monitoring the Infrastructure – CPU, Memory, Hard disk size, Log size and other vital server parameters on a regular schedule.
- Report the details of any performance issues on the Servers to the appropriate teams if beyond thresholds.
- Monitor the scheduled task on the system and ensure that the task has been successfully completed.
- If there are any failures in the tasks, rerun the task.
- Report any technical errors to the L2 / L3 teams for resolution.
- Monitor the Email, Teams channel and Ticketing system for new items/tickets.
- Update the items / tickets with appropriate initial response.
- Gather more details from business/end user / other teams if required on the ticket.
- Reproduce the issue in the testing environment and provide inputs to the L2 team member
- Validate the issue fixes in the internal testing environment based on the customer inputs given (issue raised)
Required Skills:
- Should have had customer facing experience of more than 2+ years.
- Should have managed either application or infrastructure support at L1 level for at least 2 years.
- SailPoint or IAM system support experience will be a big plus.
- Should have had experience in both oral and written responses to the Customers within defined SLA.
- Must be experienced in handling Customer related queries on System functionality and provide required support.
- Should have experience in doing customer issue based validation.
- Strong in written and verbal communication
- Technical background in Java, Scripting would be an added advantage
Years of Exp:
Employment Type:
Shift Timings:
- Shift based support for time zone coverage.
Job Code:
No. of Positions:
Job Role:
Job description:
- Resolving the tickets routed to the Support team from L1/help desk / Email/ Teams Channel and providing timely solution to the end-users
- Monitoring/analyzing the logs for any errors and Debug and troubleshoot of any issues related to SailPoint IdentityIQ/IAM tools
- Performing RCA for major incidents and escalating major incidents to the Incident and/or Problem Manager, wherever required
- Ensuring all the IAM services are up and running and proactively monitoring SailPoint IIQ services / IAM Services
- Participating in running the factory model to onboard identified applications into the IAM platform
- Suggesting recommendations for continuous improvement based on day-to-day service delivery
- Supervising daily scheduled tasks such as Account Aggregation, Group Aggregation and Identity Refresh Tasks
- Troubleshooting hardware and software errors by running diagnostics, documenting problems & resolutions, prioritizing problems, and assessing impact of issue
- Providing documentation and technical specifications and Standard Operating Procedures for the Support team as a whole
- Ensure that all the tickets/incidents are resolved within committed SLA’s
- Creating Active List, Updating Active List and using rules to populate an Active List
- Monitoring the multiple network and security devices to ensure appropriate system administrative actions, investigate and report on noted irregularities
- Technical Analysis of the tickets that are raised
- Allocate and manage work to L2 and L3 team members
- Ensure L1 and L2 coverage for 24X7
- Provide estimates for the ticket resolution
- Co-ordinate with L3 for code fixes
- Get KT on the custom features from the implementation team and related documents
- Test and validate the fixes on UAT along with L2
- Responsible for configuration related fixes
- Work with Customer technical / functional teams to get the fixes validated on UAT
- Move the code to production after confirmation
- Maintain versioning and tagging for post production fixes on configurations
Required Skills:
- Experience of more than 4+ years on Support Experience of more than 2+ years as Lead for support
- Should have had customer facing experience for more than 2+ years
- Must be experienced on the SailPoint/IAM implementation and support activities
- Should have handled SLA based support teams with 24X5 or 24X7 coverage
- Must have owned the Infrastructure and SailPoint/IAM application support activities completely
- Experience of working with Customer on site/ on location will be a great advantage.
- Should be hands on the SailPoint/IAM both on the configurations / administration and code analysis.
Years of Exp:
Employment Type:
Shift Timings:
- Shift based support for time-zone coverage.
Job Code:
No. of Positions:
Job Role:
- Accounts Executive – US Operations
Roles & Responsibilities:
- Manage and oversee the daily operations of the accounting department
- Validation of AR & AP Invoices
- Processing the payments for AP invoices
- Coordinating with the Customers for payment related issues
- Answering Client questions related to Invoices, Net terms, and Net term deductions
- Reporting on accrual profit
- Coordination with internal teams before every payroll, to check the status of projects on billing
- Marinating the data of check received and online payments and applying the same in Quick Books
- Add/Change/Terminate assignment in Payroll software. (QuickBooks – Online)
- Preparation of employee W2/1099 accounts/Balance sheets
- Preparing the payroll sheet with their time hours and billable rate and along with their percentage of payment
- Preparation of Financial reports & MIS
- Preparing cash-flow on monthly basis and updating managing directors on accrual receivables for the internal expense planning
- Preparing quarterly projections
- Reconciliation of payments made to insurance companies and deductions made from the consultant’s payroll calculations
- Reconciliation of Customer payments
- Generating product-based invoices by referring to tickets raised and their payment related issues
- Assisting in filling the tax returns with CPA
Qualification:
- Bachelor’s degree or equivalent training, education, and experience
Years of Exp:
Employment Type:
Job Code:
BSSEL2-1050
No. of Positions:
3
Job Role:
Support Engineer – L2
Job Position:
- Resolving the tickets routed to the Support team from L1/help desk / Email/ Teams Channel and providing timely solution to the end-users.
- Monitoring/analysing the logs for any errors and Debug and troubleshoot of any issues related to SailPoint IdentityIQ/IAM tools.
- Ensuring all the IAM services are up and running and proactively monitoring SailPoint IIQ services / IAM Services
- Participating in running the factory model to onboard identified applications into the IAM platform
- Supervising daily scheduled tasks such as Account Aggregation, Group Aggregation and Identity Refresh Tasks
- Providing documentation and technical specifications and Standard Operating Procedures for the Support team as a whole
- Ensure that all the tickets/incidents are resolved within committed SLA’s.
- Creating Active List, Updating Active List and using rules to populate an Active List
- Technical Analysis of the tickets that are raised.
- Allocate and manage work to L1 team members.
- Provide estimates for the ticket resolution.
- Co-ordinate with L3 for code fixes
- Get KT on the custom features from the implementation team and related documents.
- Test and validate the fixes on UAT.
- Responsible for configuration related fixes
- Work with Customer technical / functional teams to get the fixes validated on UAT.
- Move the code to production after confirmation.
- Maintain versioning and tagging for postproduction fixes on configurations.
Required Skills
- Experience of more than 3+ years on Support Experience of more than 2+ years as L2 Engineer for support
- Should have had customer facing experience for more than 2+ years
- Must be experienced on the SailPoint/IAM implementation and support activities.
- Should have handled SLA based support teams with 24X5 or 24X7 coverage.
- Must have owned the Infrastructure and SailPoint/IAM application support activities completely.
- Experience of working with Customer on site/ on location will be a great advantage.
- Should be hands on the SailPoint/IAM both on the configurations / administration and code analysis.
- Could be either a SailPoint development or Support engineer in the past
- Should be good on communication front
- Should have experience in handling email / chat/ phone / ticketing based support
Joining:
Immediate
Years of Exp:
03 - 04 Years
Employment Type:
Permanent
Timings:
Shift based support for time zone coverage.
Job Code:
BSBASM-1049
No. of Positions:
1
Job Role:
BA/Scrum (Documentation Specialist)
Job Position:
To be proficient in eliciting and documenting business requirements, translating business needs into actionable user stories, process flows, and acceptance criteria. Additionally, to be experienced in the role of a Scrum Master, with expertise in facilitating Scrum ceremonies, resolving impediments, integrating business analysis practices with the principles of Scrum for effective and efficient project practices.
Skill Set:
- Business Analysis (BA) Skills:
- Requirements gathering and analysis.
- Process modeling and improvement.
- Client, Stakeholder management and communication.
- Problem-solving and critical thinking.
- Documentation and reporting.
- Maintain repository for the templates, best practices, lessons learned so that can be reused for the new projects.
- Scrum Master Skills:
- Expertise in Agile methodologies, particularly Scrum.
- Facilitation of Scrum ceremonies (Sprint Planning, Daily Stand-ups, Sprint Review, and Sprint Retrospective).
- Ability to remove impediments and foster a collaborative team environment.
- Coaching and mentoring team members on Agile principles and practices.
- Monitoring and improving team performance.
- Communication Skills:
- Ability to convey complex technical concepts to non-technical stakeholders.
- Effective verbal and written communication.
- Strong interpersonal skills for working with cross-functional teams.
- Good attitude and behavioral skills.
- Project Management:
- Planning and organizing skills.
- Time management and prioritization.
- Risk management and mitigation.
- Focus on meeting Deadlines and On-time deliverables.
- Technical Competence:
- Understanding of the technology stack and development processes.
- Familiarity with tools used in Agile and Scrum (JIRA, MS Office, MS Project, Visio, Miro).
- Adaptability and Flexibility:
- Ability to adapt to changing project requirements and priorities.
- Flexibility to switch between the BA and Scrum Master roles as needed.
- Leadership and Team Building:
- Leadership skills to guide and motivate the team.
- Building a positive team culture and fostering collaboration.
Secondary Skills:
To be proficient in creating and utilizing user story maps to help the team understand the user's journey, prioritize features, and align development efforts with the teams needs.
Need a resource with a strong combination of the above skills to effectively perform the dual role of a Business Analyst and Scrum Master.
Joining:
Immediate
Years of Exp:
04 - 06 Years
Employment Type:
Permanent
Job Code:
No. of Positions:
Job Role:
Job Description:
As part of a development technology team, individual analyses business requirements and problems and drives research to design quality technical solutions. This individual will be involved in portions of the full systems life cycle (based on experience/skills) and is responsible for designing, coding, testing, implementing, maintaining, and supporting application software that is delivered on time and within budget. Handles complex problems independently and demonstrates analytical thinking. Is able to make judgements and recommendations based on the analysis and interpretation of data002E.
Essential Responsibilities:
- Experience in standard operating procedures to perform IAM pre and post production support activities.
- Understanding of custom changes to SailPoint IdentityIQ.
- Experience in maintaining an access management/SSO system in a large, complex organization.
- Production support experience in incident management, problem management and change management.
- Experience in upgrade process and patch updates.
- Good communication skills and knowledge of best practices in IAM systems design and maintenance.
Skill Set:
- Hands on the SailPoint API and custom workflow and rules development across the modules in SailPoint
- Administration, installation and troubleshooting of IAM solution in an enterprise environment.
- Identity Management, Access Management, Role Based Access Control, User Access Certification.
- Directory management such as LDAP/Active Directory solution.
- SailPoint IdentityIQ including monitoring tasks, initiating certifications and executing reports.
Primary Skills:
Experience in SailPoint Projects is must (At least 1-2 Projects must be on Sailpoint)
SailPoint certified or willing to be certified is a huge Plus!!
Qualification:
- Bachelor’s / Master's degree in Engineering, Computer Science or Computer Engineering.
Years of Exp:
Employment Type:
Preferred:
- Male candidates who should be flexible to work in shifts
Job Code:
No. of Positions:
Job Role:
Job description:
- Resolving the tickets routed to the Support team from L1/help desk / Email/ Teams Channel and providing timely solution to the end-users
- Monitoring/analyzing the logs for any errors and Debug and troubleshoot of any issues related to SailPoint IdentityIQ/IAM tools
- Performing RCA for major incidents and escalating major incidents to the Incident and/or Problem Manager, wherever required
- Ensuring all the IAM services are up and running and proactively monitoring SailPoint IIQ services / IAM Services
- Participating in running the factory model to onboard identified applications into the IAM platform
- Suggesting recommendations for continuous improvement based on day-to-day service delivery
- Supervising daily scheduled tasks such as Account Aggregation, Group Aggregation and Identity Refresh Tasks
- Troubleshooting hardware and software errors by running diagnostics, documenting problems & resolutions, prioritizing problems, and assessing impact of issue
- Providing documentation and technical specifications and Standard Operating Procedures for the Support team as a whole
- Ensure that all the tickets/incidents are resolved within committed SLA’s
- Creating Active List, Updating Active List and using rules to populate an Active List
- Monitoring the multiple network and security devices to ensure appropriate system administrative actions, investigate and report on noted irregularities
- Technical Analysis of the tickets that are raised
- Allocate and manage work to L2 and L3 team members
- Ensure L1 and L2 coverage for 24X7
- Provide estimates for the ticket resolution
- Co-ordinate with L3 for code fixes
- Get KT on the custom features from the implementation team and related documents
- Test and validate the fixes on UAT along with L2
- Responsible for configuration related fixes
- Work with Customer technical / functional teams to get the fixes validated on UAT
- Move the code to production after confirmation
- Maintain versioning and tagging for post production fixes on configurations
Required Skills:
- Experience of more than 5+ years on Support Experience of more than 2+ years as Lead for support
- Should have had customer facing experience for more than 2+ years
- Must be experienced on the SailPoint/IAM implementation and support activities
- Should have handled SLA based support teams with 24X5 or 24X7 coverage
- Must have owned the Infrastructure and SailPoint/IAM application support activities completely
- Experience of working with Customer on site/ on location will be a great advantage.
- Should be hands on the SailPoint/IAM both on the configurations / administration and code analysis.
Years of Exp:
Employment Type:
Shift Timings:
- Shift based support for timezone coverage.
